Who we are

The Laneway. Our website address is: https://thelanewaymudgee.com.au

What personal data we collect and why we collect it

Enquiry forms
If you contact us then we collect information from you in order to be able to respond to your enquiry.

Bookings
If you make a booking then we collect information from you in order to be able to provide you with the service you requested. This includes your name, address, room choice, stay dates and payment details.

Cookies
We use cookies as part of the workflow to make a booking. Cookies are used for maintaining your session state between pages and remembering you between visits.

Logs
We retain logs of activity on our infrastructure including website traffic. This is used to gain an understanding our our customers and improve our offerings (“analytics”) as well as for security and regulatory requirements.

Embedded content from other websites

Our booking engine is a 3rd party service embedded in our website.

Who we share your data with

The information submitted for a booking is shared with our booking engine provider “the Booking Button” and our channel partner “Siteminder”. Additionally your personal data may be contained within backups of our property management system “Guestpoint” and held in secure cloud backup systems in AWS. You should consult their privacy policies for details on how your information is handled.

How we protect your data

All web traffic is restricted to encrypted protocols (https). Our systems run anti-virus and are audited regularly. Access to our systems is controlled by strong password policies to nominated personnel only.

How long we retain your data

If you submit any information to us we keep that information indefinitely.

What rights you have over your data

You can request for a copy of any of your personal data that we hold. You can request we erase any personal data we hold about you. Note that we are obliged to keep some data for administrative, legal, regulatory or security purposes.